FC Cap U: FAQs

In the table below are some common questions (and answers) we get all the time. If you cannot find something in the table, be sure to ask us at info@fccapitalunited.com or president@fccapitalunited.com.

Frequently Asked Questions (FAQs)

Player First Passionate International

Silver in Club Excellence

Question	Answer
Why the focus on year-round soccer? I thought they only did that in hockey?	We do see this more and more, in many sports. From our experience in youth soccer development, we have learned that young players get much better, much faster, with more consistent and frequent touches on the soccer ball in training. The year-round program is intended for the player that is more serious about soccer. Indeed, for the top teams in each age group, we expect players to be in our year-round program. It is important to note that our youth competitive players do take a four to six week break in the fall and another two week break in the Spring to help them recharge those batteries.
Your Club seems to be stretched so thin. Why?	We have a small and energetic group of volunteers who work really hard for the Club and its members. Sadly, this is just not enough. We need help, a lot more help. Even if others cannot do a lot, it does not matter. We can find a job for them, based on their interests and skills, and the time they have. If you have time to give, or know someone who does, please contact our President at president@fccapitalunited.com.
After registering and paying for a program, it can take a long time to hear back from the Club? Why?	This is an area that requires some improvement, no doubt, especially with our volunteers stretched so thin. We tend to contact members shortly before a program begins, usually via email. However, that does get missed and is a bit late for some. We are hoping the new Web Site will help with that in the future. And, of course, when it comes to communicating, there is always an opportunity to do better, so consider giving us a helping hand by sending an email to president@fccapitalunited.com.
Is your refund policy not unfair to those who decide to leave the Club before a program concludes?	To the member who leaves, it will seem unfair. All the while, our obligation remains to the players who stay in our program. We cannot let a departing player compromise our ability to run programs for those that remain, especially in our year-round program. We do make concessions for players who get injured and those who have to move away. Every member has a right to be heard when it comes to requesting a refund. Members may exercise that right by making a request to our Board. Be forewarned; hearing a request is one thing, honouring it is quite another. We follow our policy guidelines closely on these matters.
All the soccer associations and leagues have so many rules. Is it not a bit over the top?	It is over the top. Sadly though, thanks to appeals and protests launched by far too many people, the associations and leagues have been compelled to respond with more policy and more rules. People could not always agree on the boundaries for common sense. Nevertheless, there is movement underway to return to more simplified rules and procedures in soccer. The Ontario Soccer Association has a project underway to do just that. We welcome those initiatives. No volunteer wants to read an 80-page document before the season even starts. And trust us, no league or association has much interest in producing them or administering them either.
Given what has happened in West Ottawa, are you considering a merger with other Clubs?	At this time, we are not considering a merger with any other club. We will do so only if it supports our goals and player-first focus. We do have affiliations with various clubs already where we share players, coaching methodology and resources, and facilities. But to partner with someone requires that we share the same values about player development and have a common vision for how that is best achieved. We will keep 'dating' for now before making any kind of advances to 'tie the knot'.